Delivery Policy

Delivery in South Africa

Wildebees Outdoor delivers to South African cities, towns, outlying areas, and farms.

If you place and pay for your order on a business day, we will do our best to dispatch your order as soon as possible, usually within the following business day. Please note that no parcel may leave our premises until payment has reflected in our account.

Once your order has been collected by the courier, delivery usually takes 3–5 business days. However, delivery times may vary depending on your location, courier delays, public holidays, peak periods, or other circumstances outside of our control. Deliveries to outlying areas, farms, or remote locations may take longer and can take up to 10 working days.

Once the courier has collected your parcel, Wildebees Outdoor no longer has direct control over the delivery time. Wildebees Outdoor will not be held liable for any consequential loss caused by courier delays or circumstances outside of our control.

Please make sure that your delivery address and contact details are correct when placing your order. If there is nobody available to sign for the parcel at the delivery address, the courier may contact you on the number provided in your Wildebees Outdoor profile. If you cannot be reached, delivery may be attempted again on another business day.

Please contact us before placing your order if you have any special delivery requirements.

Checking Your Parcel on Delivery

Please ensure that you check your parcel before signing for it.

Wildebees Outdoor will not accept liability for missing, stolen, or damaged items if the issue was not reported to the courier at the time of delivery. Do not sign for your goods until you have physically checked the parcel and are satisfied that it is in good condition.

If your parcel appears damaged, opened, tampered with, or incomplete, please report this to the courier immediately and contact Wildebees Outdoor as soon as possible.

Delivery Options

Wildebees Outdoor offers the following delivery options:

1. Own Courier / Collect in Store

This option means that you may either collect your parcel from our store in Bredell or arrange your own courier to collect it on your behalf.

Please note that collections are only available from the official Wildebees Outdoor store in Bredell. We do not offer in-store collections from any other location.

You may only collect your order, or send your courier to collect it, once you have received an email confirming that your parcel is ready for collection. No parcel will be handed over without this email confirmation.

If you send your own courier, you must provide the courier with the same details used when placing your order. This includes your name, contact number, and order number. If the courier does not have the correct information, we will not be able to release the parcel.

2. Door-to-Door Delivery

This option means that your parcel will be delivered to the delivery address provided at checkout.

At checkout, this option will appear as “Delivery”.

Please note that Wildebees Outdoor does not offer Overnight Express or Same-Day Delivery. If you require either of these services, we recommend arranging your own courier for collection.

Tracking Your Parcel

Once your parcel has been sent out, you will receive an email with your tracking number.

Please note that your tracking number may only become active after 17:00 on the day you receive the tracking email, as it can take a few hours for the courier system to update.

All tracking information will be provided in the email. After your parcel has been handed over to the courier, you will need to contact the courier directly for delivery updates, queries, or special delivery instructions.

Additional Delivery Fees

Outlying areas, farms, and remote locations may be subject to additional delivery fees. These deliveries may also take longer than standard city deliveries and can take up to 10 working days.

International Delivery

Wildebees Outdoor does not currently offer international delivery.

International customers are welcome to arrange their own courier for collection from our Bredell store once the order has been confirmed as ready for collection.

If you wish to pay from a non-South African bank account, please note that the banking details differ from the banking details shown on the website checkout page. Please contact us by email before making payment so that we can guide you through the correct process.

Do not make payment into the FNB account shown on the checkout page from a non-South African bank account. If payment is made into this account from an international bank account, the funds may be reversed back to you, and this process can take 4–8 weeks. Unfortunately, Wildebees Outdoor cannot speed up this process.

Please contact us if you are unsure or have any questions before making payment.