Delivery Information | Wildebees Outdoor

Delivery Policy

Delivery in South Africa

If you place and immediately pay for your order on a business day, we try our best to ship it that following day. No parcel may leave the premises without payment reflecting. Your order should be delivered in 3-5 business days after the courier service has collected it but please bear in mind we no longer have control over the delivery period once they have collected it. Deliveries could be delayed due to various reasons. In these instances, Wildebees Outdoor will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. Wildebees Outdoor will not accept liability for missing, stolen or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. Wildebees Outdoor uses a reliable delivery service. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your Wildebees Outdoor profile. If you can not be reached, the delivery will be attempted in the following days. Take very careful note when entering your contact details when you checkout to ensure that you do not make any mistakes. Please contact us if you have any special delivery requirements.

Wildebees Outdoor supplies delivery to all South African cities and outlying areas or farms. Note however, that outlying areas and farm deliveries may be applicable to additional delivery fees and delivery might take more than 5 business days.

Wildebees Outdoor offers 2 options for delivery, number one being ‘Own Courier / Collect in Store’. This means that you must send your own courier to come collect the parcel or you may collect your parcel at our store in Bredell. Note that you may ONLY collect at the official Wildebees Outdoor store in Bredell – we do not offer in-store collections elsewhere. Take note that you may only collect or send your courier for collection when you have received an e-mail confirming that your parcel is ready. NO parcel will be handed over to you or your courier without above mentioned e-mail confirmation. When sending your courier, you MUST give them the SAME details you provided us. Your name, contact number and order number must be given to the courier – if they do not have this information, we cannot release the parcel.

The second option for delivery is door to door. This means the parcel will be delivered to your given address. Note that when you checkout, the option will pop-up as ‘Delivery’. We do NOT have the option for ‘Overnight Express’ or ‘Sameday Delivery’ – should you want these services we strongly recommend you send your own courier.

You will receive an e-mail with your tracking number once your parcel is sent out. Note that you can only start tracking your parcel after 17h00 on the day of receiving the e-mail as it takes a few hours for the number to activate. All information needed on tracking your parcel will be provided to you in the e-mail as well. From there on, you will not receive any further communication from Wildebees regarding your delivery – you will need to contact the couriers for more details. Should you have any questions or special instructions regarding your delivery, please note that you will have to contact the destination hubs directly.

International Delivery

We do not yet offer the service of international delivery. We encourage you to send your own courier for collection.

If you wish to pay from a non-South African bank account – NOTE THAT THE BANKING DETAILS DIFFERS FROM THE BANKING DETAILS ON THE SITE’S CHECKOUT PAGE. Send us an e-mail and we’ll guide you through the process. If you do your payment into the FNB account from a non-South African bank account, the money will be reverted back to you in 4-8 weeks. This is a frustrating process and there is no way we can speed it up for you – please contact us if you are unsure or have any questions.